Bill's wrong? Dispute it in writing.
A formal billing dispute to your electric, gas, water, phone, internet, or cable provider. Preview it free.
- I am writing to dispute charges on my account 4471-208996 for
- the statement dated March 8, 2026, for service at 1420
- Ridgeline Drive.
- Two line items are incorrect. "Premium Content Access, $14.99"
- appears for the first time on this statement; I have never
- ordered or authorized this service. "Equipment Rental, $12.00"
- continues to be billed although the equipment was returned on
- January 22, 2026 (return receipt reference RTN-88214). The
- total amount in dispute is $26.99...
Full letter includes: account and service-address identifiers, the disputed line items itemized with amounts and reasons, the total in dispute, the remedy requested, a note that the undisputed balance will be paid, the regulator escalation path, and a signature block.
What's actually happening.
A line item you've never seen before. A fee that appeared after the promo ended. An estimated meter reading for a month you were away. A plan you never agreed to switch to.
Support tells you it's correct, or transfers you, or opens a ticket that closes itself. Phone calls leave no record.
A written dispute does, and it is the thing the provider's own escalation process and its regulator both expect to see.
How it works.
Upload the notice, answer a few questions
A photo, a PDF, or the pasted text of what they sent you. Then the minimum we need: your name, what happened, any context.
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Pricing.
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Mailing prices and options on the mail page. Full price list on pricing.
Laws we cite.
Every letter is grounded in real statutes and regulations. These are the ones that apply here.
Your service terms A billing dispute is a contract matter first. The provider's own tariff, terms of service, and published rates are the primary ground the letter argues from.
47 CFR § 64.2400 The FCC's truth-in-billing rules, which govern how telephone and wireless charges must be described on a bill.
47 CFR §§ 64.1100 to 64.1195 The FCC's carrier-change rules, which govern an unauthorized switch of your carrier or plan ("slamming") and set out the verification a carrier must have obtained. The letter describes them; it does not compute what you are owed.
State PUC / PSC Every state has a public utility or public service commission that takes billing complaints about electric, gas, and water service. The letter notes this escalation path descriptively.
Who this isn't for.
We are honest about our limits. FightThis may not be right if:
- Your service is already disconnected and you need it restored today. Call the provider and your state commission's consumer hotline directly; a letter is too slow.
- The dispute is about a debt already sold to a collection agency. That goes to the collector under the FDCPA, on our Charge and Debt Disputes form, which we also support.
- You are disputing a charge on a credit card statement rather than the provider's bill. That is a Charge and Debt Disputes letter, which we also support.
- You believe you are owed damages beyond a bill correction. That needs an attorney, not a dispute letter.
If your situation is high-stakes, please find a local attorney. Many state bars have free or low-cost referral services.
Common questions.
Should I keep paying the bill while I dispute it?
Generally you pay the part you don't dispute and withhold only the disputed amount, and the letter says so explicitly. Paying nothing at all is what puts service at risk. Check your provider's terms and your state commission's rules for how they handle disputed balances.
Can they shut off my service over a charge I'm disputing?
Most states have rules limiting disconnection while a billing dispute is formally pending, and many require notice first. The rules vary by state and by service type, so the letter notes this descriptively rather than asserting a right. If you have a shutoff notice, contact your state commission as well as sending the letter.
What is cramming?
An unauthorized third-party or add-on charge placed on your phone, wireless, or utility bill for something you never ordered. It is one of the dispute types this letter handles, and it is exactly the sort of charge regulators want reported.
My meter reading looks wrong. What do I include?
The bill showing the reading, your own reading of the meter with the date you took it, and any prior bills that show your normal usage. A month billed as "estimated" rather than actual is worth flagging specifically.
Who exactly should this be addressed to?
The billing or customer-disputes address on your bill, which is often different from the payment remittance address. Check the back of the statement; using the payment address can mean nobody reads it.
What if they ignore it?
That is what the escalation path is for: a complaint to your state public utility commission for electric, gas, or water, or to the FCC and your state authority for phone, wireless, internet, or cable. Having sent a documented written dispute first materially strengthens that complaint.
We mail it for you
Providers close disputes they have no record of. Mail it certified with tracking through FightThis so there's proof of exactly what you disputed and when they received it.
Recommended: Certified Mail, $19.99. See all mailing options.
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